Returns

Capital Audio Electronics – Return Policy

At Capital Audio Electronics, we stand behind the quality of our products and strive to ensure our customers are fully satisfied with their purchase. If for any reason you are not satisfied, we gladly accept returns under the following conditions:

Return Window

• Returns are accepted within 30 calendar days of the delivery date.
• Returns requested after 30 days will not be accepted.

Return Conditions

• Items must be returned in their original packaging with all accessories, manuals, and components.
• Products must be in new or gently used condition, free of excessive wear or damage (unless the product arrived damaged).

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately.
• We will issue a full refund or send a replacement, depending on your preference and product availability.
• We may request photos of the damage to help us process your claim quickly.

Return Process

1. Contact our Customer Service team to request a Return Authorization.
2. Once approved, you will receive a prepaid return shipping label.
3. Securely package the item and drop it off with the designated carrier.

Refunds

• Refunds are processed within 1-3 business days of receiving and inspecting the returned item.
• Refunds will be issued to the original method of payment.

Contact Us

If you need assistance with a return or have any questions, please reach out to our Customer Service team at:

📞 1-201-333-2123
📧 sales@capitalaudio.com